Workbooks are not included in exam registration. If you would like to receive a Workbook, it must be purchased separately.
Workbooks are sent out weekly. If you have not received your workbook(s) within 2 weeks of ordering, please email us for your tracking details. There are no refunds on workbooks once they have been shipped.
If the exam you’re purchasing the workbook for is within the next 2 weeks, please email us with the exam you’re registered for, the name of the individual registered for the exam (if not you), and the date of the exam so we can attempt to expedite the shipping. Expedited shipping is not guaranteed therefore materials should be purchased as early as possible to ensure no delay in preparation for an upcoming exam.
Please note: ACI Policy states: “Candidates choosing to use resource materials must possess either official/original ACI-printed materials, or printed permission from the copyright holder accompanying their printed/photocopied materials.”
As a Local Sponsoring Group for ACI certifications, CRMCA is required to enforce ACI Policy, therefore any unauthorized (i.e., copied) materials will be immediately confiscated by the Examiner of Record if brought to an exam session. Please ensure only official/original materials are being utilized to avoid any disruption to your testing process.
To add more than one of the same workbook to your order, either continue to click the “Add” button for that item until you’re desired quantity has been reached, or add it once and then scroll to the bottom of the list of workbooks where your selected items are shown and change the dropdown quantity to the desired total.
To remove a workbook from your order before checking out, scroll down to the subtotals and change the quantity of the workbook you want to remove to the blank space above “1” in the quantity dropdown.